I did not receive an acknowledgement of receipt. 13 March 2022 13:39 Updated Have you already looked in your spam mailbox? Sometimes our confirmations end up there. If this is not the case, please contact us. by submitting a request in our help center. Related articles I did not receive a travel confirmation/invoice. How can I contact your office?. I have made a reservation what happens next? Do you have a campsite map? Can I cancel a booking which is on request?