Submit a request – Allcamps UK

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Dear Customer, If, contrary to your expectations, you have had a bad experience on your trip booked with us, we sincerely apologize for the inconvenience caused during your stay. Your complaint will help us to improve our travel activities in the future and also to fully inform the provider of the urgency of a change. We ask you to fill out the following complaint form completely, including any forms that were handed out on site by our partner, including photos, and to return them to us as soon as possible. We will take care of your request with thoroughness and professionalism and check everything else with our partner. The processing time can take up to 6-8 weeks until the answer, since our partner has to be consulted and checked. Thank you for your understanding.

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Booking Number

The Booking Number can be found on your invoice (eg. XX1234567)

Name

Please write the name of the person we should reach out to for this request

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Subject

How did they try to remedy the issue / problem?

Please enter problems / deficiencies in the travel service in keywords. If available also mention name of contact person at the campsite and the accomodation nr/pitch nr.

Date for contact with Reception

We ask you to provide this information as the contact date on site is important for us and our partner to investigate your case, and find the right persons and documentation.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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