In your invoice there is a link to the portal in which you can see your reservation. Please click on this link and enter your customer and invoice number. You will then have access to your reservation, view the details and make a payment.
You can find our emergency number on your voucher. You will receive your voucher no later than 4 weeks before arrival at the campsite, on the condition that the entire booking amount must be paid. If you make a booking with arrival within 4 weeks before arrival, you will receive your voucher as soon as the full payment has been received.
You have booked an accommodation with us on the campsite of your choice. The accommodation is owned by the campsite or one of our carefully selected partners. On your voucher you can see who, in your case, is the supplier of your accommodation. They are your on-site contact at the campsite and will help you with all your questions. We do not have staff from our company at your disposal on the campsite.
When you did purchase an insurance with your booking this will be shown under Extras as "Cancel and Travel Insurance (Mutuaide Assistance)" on your invoice. You received with your invoice a detailed information packet and PDF from the insurance company with details on what is covered. In this attachment you can also find a link to the page were you can file your claim. Please make sure that you answer all questions and send relevant proof when asked. This will speed up the proces of your claim.
When you did purchase an insurance with your booking this will be shown under Extras as "Cancel and Travel Insurance (Mutuaide Assistance)" on your invoice. You received with your invoice a detailed information packet and PDF from the insurance company with details on what is covered. We ask that if you want to cancel your booking, to first cancel it by sending a request in our helpcenter. by clicking here. You will receive a cancellation invoice which you need to file your complaint with Campez Couvert. You then contact the Campez Couvert insurance company directly so that your claim can be made. In the attachment of your booking, you can find a link to their "claims page". The insurance company will ultimately decide whether your claim is a valid claim and whether they will pay out.
It is important to take out insurance, because even though you plan everything carefully, life is full of surprises. For example if you are not fit to travel and a doctor advises you not to travel, the insurance will refund the cancellation fee charged by us. There are many more events covered by the insurance. When you make a reservation online there is more information regarding the insurance we offer. You will receive the insurance policy and conditions as an attachment to your invoice.
On our website you can read all about our terms and conditions. Please click here and you can follow the link to read more about for example our general booking conditions, making a change to your booking, cancellation fees etc.