In your invoice there is a link to the portal in which you can see your reservation. Please click on this link and enter your customer and invoice number. You will then have access to your reservation, view the details and make a payment.
Do you have any questions about your holiday, do you want more information about a campsite or do you just want to tell us something? Please contact us, our experienced staff is ready to help you!
By contact form
We prefer you contact us through our contact form here to make sure you get a faster reply based on your exact request.
We will answer your emails from 8am - 4.30pm on working days and from 9am- 3pm on Saturdays. In most cases we will answer your message the same day, otherwise we will do so on the next working day.
We are experiencing higher than normal volume with calls and emails. We will do our best to reply to your emails as soon as possible, but it may take a bit longer than expected. We appreciate your patience during this time.
We are happy to talk to you personally. Feel free to call us with all your questions. You can reach us by phone at: 0203 8070032
Our lines are open from:
9am - 3pm
9am - 01pm
On Sunday our office is closed.
During high season you can contact us outside office hours through our emergency phone should any problem arise whilst on holiday. This emergency number will be shown on your voucher.
You have booked an accommodation with us on the campsite of your choice. The accommodation is owned by the campsite or one of our carefully selected partners. On your voucher you can see who, in your case, is the supplier of your accommodation. They are your on-site contact at the campsite and will help you with all your questions. We do not have staff from our company at your disposal on the campsite.
During the booking proces you have received the first information regarding your reservation. Once you receive your invoice, there will be an attachment with your policy and the conditions.
It is important to take out insurance, because even though you plan everything carefully, life is full of surprises. For example if you are not fit to travel and a doctor advises you not to travel, the insurance will refund the cancellation fee charged by us. There are many more events covered by the insurance. When you make a reservation online there is more information regarding the insurance we offer. You will receive the insurance policy and conditions as an attachment to your invoice.