• Campsite info

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    At the moment most of the campsites or countries you travel too or through ask for a Covid/Corona-Certificate. You can find relevant information on the website of the government of your country of origin and or destination. We also try to update the information on our website as often as possible. However you yourself are responsible to obtain the latest information regarding this subject.

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    In some cases this is possible, in most others unfortunately not. Please check with the campsite staff on the spot. If you want to know in advance, we can try to get this information for you. However, a campsite can change the conditions at any time.

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    In some cases this is possible, in most others unfortunately not. Please check with the campsite staff on the spot. If you want to know in advance, we can try to get this information for you. However, a campsite can change the conditions at any time.

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    In some cases you will need to park your car in the designated parking spaces near your accommodation. In other cases, the campsite is car-free and you will have to park your car in the central parking lot of the campsite. Parking a second car or boat trailer is usually against a fee on the central parking lot of the campsite or sometimes even outside the campsite. If you are travelling with two cars or if you have a trailer with you, please ask us about the possibilities by submitting a request in our helpcenter.

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    The address of the campsite can be found on the voucher that will be sent to you at least 4 weeks before departure. Or in case of a last minute reservation as soon as we have received your payment in full.

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    We are a booking platform and do not have our own staff on site. You will be welcomed by our partner. The name of the partner can be found on your confirmation/invoice and voucher. According to the home country of this particular partner, they might speak English/French/Dutch/Croatian/Spanish etc. If a language issue should arise on site, you can always contact us through our help center and we will be happy to assist.

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    Accommodation Info

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    We have a large number of campsite maps showing the accommodation of our partners. Feel free to ask us to send it to you by submitting a request before or after making your reservation, we will gladly send you the correct maps. The maps are always subject to change, as sometimes accommodations are moved during the winter months or in the spring.

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    The pictures on our website are there to give you a general impression of the accommodation in question. The photos are not always taken at the campsite that you are looking at. Of course the accommodation has the facilities as described on our website. However, the environment, layout and decor may vary.

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    In some cases bed linen and/or towels are included. You can find the information about this on our website in the section concerning your accommodation under "extras included" or "extra's to be booked". If towels and/or bed linen are not bookable, you must bring them yourself. In some cases the bed linen is disposable, it will be mentioned if applicable. When it is possible to book linens with your accommodation, often this has to be done at least 4 weeks before arrival as stock is limited onsite. 

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    In most cases they are, but sometimes they are not included. You can find the information about this under the heading bedroom at the relevant accommodation on our website.

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    You can find this information on our website. If you read the campsite information you can see which bbq is allowed (gas, charcoal or electric). If you go to the accommodation on our website you can see if a bbq is part of the inventory of your accommodation. Please note it is mandatory to clean your bbq after usage, regardless if you paid for the final cleaning.

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    In many cases this is not possible. To avoid disappointment, we advise you to always book the extras in advance. The stock of cots, high chairs, towels, bed linen, etc. is often limited. In many cases extra's must be added to your reservation 4 weeks before arrival at the latest.

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    Booking Process

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    You can simply make a booking online. Follow all steps and wait for your confirmation. You will first receive a confirmation which states that you will have to wait for your final (2nd) confirmation /invoice. As soon as you have received the final (2nd) confirmation your booking is confirmed.

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    You will receive an initial confirmation from us immediately after booking indicating that your reservation or booking request has been received in good order. We always need to carry out an extra manual check. As soon as this has been done, you will receive your final travel confirmation/invoice from us. Only then should you start arranging additional matters such as your flight tickets. (Please always check your " spam" folder. )

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    After you have received the first provisional confirmation of receipt, some time may elapse before you receive the final travel confirmation/invoice. Especially if you make the reservation outside office hours. If you have made the reservation during the weekend, you will receive the final travel confirmation/invoice on Monday. If you make the reservation from Monday to Friday in the evening, you will receive it the next day. If you make the reservation during office hours, in most cases you will receive the travel confirmation/invoice on the same day. On bank holidays you will receive the travel confirmation/invoice on the next working day. Tip: check your spam mailbox to be sure!

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    Have you already looked in your spam mailbox? Sometimes our confirmations end up there. If this is not the case, please contact us. by submitting a request in our help center.

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    Please submit a request in our helpcenter, in most cases we can send you a map. Please mention in your request the campsite and the accommodation, then we can send you the correct map. We have a lot of accommodations on the campsite from a lot of different suppliers. All those suppliers have their own maps. Therefore it is important to mention in your request from which accommodation you want to receive the map.

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    If you need more then one accommodation you will have to contact us. In most cases we can find out for you if we have more then one accommodation available. Please submit a request in our helpcenter and we will contact you as soon as possible.

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    Payment

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    You can pay for your holiday through our portal, you can access it by clicking on the link in your invoice and enter your customer number and booking number. You can use your Mastercard/Visacard or pay using the online payment method provided (if applicable). If you wish to make a bank transfer, this cannot be done in the customer portal. You can organize a wire transfer with your bank. Please make sure to mention your booking references. Our bank details can be found on your invoice.

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    For all reservations outside 8 weeks before arrival, you do not have to make a payment immediately during the booking process (in some cases you do have to pay 25 % upon booking). You will receive your booking invoice and have up to 3 days after making your reservation to pay the deposit of 25% of your booking amount. The remaining payment must be made 8 weeks before your arrival date. These terms can also be found on your booking agreement. If you book a holiday within 8 weeks before your arrival date, you must make the payment in full during the booking process.

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    You can pay via a bank transfer or via the customer portal . You can log into your customer portal with your booking number and your customer number. You can then use your credit card (Visa and Mastercard) or in some cases you can use an online payment system to pay. In some cases the initial payment has to be done upon booking using your creditcard.

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    The deposit is 25% of your booking amount. The deposit must be paid within 3 days (in some cases upon booking !) after making your reservation. If you book a holiday within 8 weeks before arrival, the entire payment must be made immediately. In that case there is no deposit. If you book your trip during our early booking period, the first deposit is only 75 GBP! The deposit of 25% will follow on the date that the early booking period expires.

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    The balance has to be paid 8 weeks before your arrival date. When making a reservation within 8 weeks before arrival, the total amount has to be paid immediately while making the reservation.

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    Yes you will receive a confirmation of your payment. You can also check your payment status in your customer portal. Please use the link in your invoice, enter your customer number and invoice number and you will gain access to your reservation. Here you can see the status of your balance.

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    Booking change

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    You can cancel/rebook your booking free of charge until 01/02/2023 (only applies to new booking arriving after 01/04/2023 - not for rebookings from 2020/2021/2022 to 2023 due to Covid 19). After the1st of February there will be cancelation costs in most cases. We have to look into this case by case. Please submit a request in our helpcenter if you want to change your reservation.

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    To do so, please submit a request in our helpcenter. We will then contact you to discuss the possibilities and consequences to the total booking amount with you.

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    This is different for each partner we work with and also depends on the type of change. In case of a change, please submit a request in our helpcenter. We will gladly inform you about the possibilities.

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    Please read the information in our terms and conditions section regarding making a change to your booking. In general a change in name or date of birth is no problem, as long as the person who made the reservation remains the same. If you want to make change regarding your arrival or departure date please submit a request. We will find out for you if it is possible and which costs might be involved. If you want to change your reservation to a different campsite or accommodation in most cases there will be a cancellation fee. Please submit a request regarding what change you want to make and we will inform you what the fee will be.

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    You can submit a request in our helpcenter, please inform us about the correct name and your booking number. We will change your reservation accordingly and send you a new confirmation by mail.

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    If it is allowed in your accommodation, we can add more people to your reservation. Please be aware that some of the partners we work with charge extra costs for extra persons. Sometimes the price is based on 4 persons staying in an accommodation also when 6 people are allowed. If you want to add a 5th or 6th person in these cases, there will be an extra fee per night. If you want to add extra persons to your reservation please submit a request in our helpcenter with the details of the new travellers and we will handle your request.

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    Cancellation

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    Please submit a request in the help center, please add your booking number and mention that you want to cancel your reservation. If you are entitled to a refund, please also mention your IBAN number. Please always use the email adress from which you have received your confirmation.

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    The cancellation fee depends on the date on which you want us to perform your cancellation. The closer to your arrival, the higher the cancelation fee. You can find the conditions in our terms and conditions section on our website.

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    We are sorry to hear that your flights have been cancelled. You cannot cancel your accommodation without costs. The normal cancellation fees apply (terms and conditions). We can look with you whether it is possible to reschedule your trip to another date. Or perhaps we can look at other possibilities at another destination. Please click here to send us a message. We will look into it and inform you about the possiblities.

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    This is possible in theory, as long as we have not yet received an answer from the provider. Once we have received a positive response, the reservation is final and can no longer be cancelled free of charge.

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