When you did purchase an insurance with your booking this will be shown under Extras as "Cancel and Travel Insurance (Mutuaide Assistance)" on your invoice. You received with your invoice a detailed information packet and PDF from the insurance company with details on what is covered. In this attachment you can also find a link to the page were you can file your claim. Please make sure that you answer all questions and send relevant proof when asked. This will speed up the proces of your claim.